Anna is a veterinarian. She received negative feedback from a client. Mark helps her write a polite and clear email reply.
Vocabulary:
Feedback: Information about how good or bad something is.
Apologize: To say sorry for a mistake or problem.
Polite: Showing good manners and respect.
Solution: A way to fix a problem.
Professional: Showing skill and good behavior in a job.
Practice more with this lesson:
