Sarah, a vet, talks to John about a tough client. They try to solve problems with a contract. The conversation shows how to manage hard talks.
Vocabulary:
Escalate: To raise or increase a problem to a higher level.
Contract: A written agreement between two or more parties.
Firm: Strong and steady, not changing easily.
Summary: A short statement of the main points.
Client: A person who uses professional services.
Practice more with this lesson:
