Handling Complaints with a VIP Customer – English for Veterinarian – Easy Level

David is a veterinarian. He talks with Emma, a VIP customer. They discuss a problem with her pet’s treatment.

🎧 Handling Complaints with a VIP Customer
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Vocabulary:

Concerns: Worries or problems someone has.

Treatment: Medical care given to a patient.

Safe: Not causing harm or danger.

Updates: New information about a situation.

Closely: With careful attention or care.


Practice more with this lesson:


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