Laura and Kevin discuss problems during the onboarding of a new veterinarian. They want to find the root causes of complaints. They plan how to improve the process.
Vocabulary:
Onboarding: The process of introducing a new employee to a job.
Complaint: A statement that something is wrong or not satisfactory.
Mentor: An experienced person who helps and guides a new worker.
Training: Teaching or learning skills for a job.
Feedback: Information about how well someone is doing.
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