Olivia and Mark discuss a recent complaint from a pet owner. They review previous treatment and plan the next steps. The conversation shows how to handle complaints carefully.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Treatment: Medical care given to a patient for an illness or injury.
Examine: To look at something carefully to check its condition.
Schedule: To arrange for something to happen at a certain time.
Update: To give the latest information about something.
Practice more with this lesson:
