Michael is a veterinarian talking to Mia. She gave negative feedback about a pet medicine. Michael apologizes and offers compensation to solve the problem.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Refund: Money given back for a returned product.
Feedback: Information about how good or bad something is.
Veterinarian: A doctor who treats animals.
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