Robert and Laura talk about a problem in the design. They want to help the client feel better. They explain the issue clearly and calmly.
Vocabulary:
Design: The way something is planned or made.
Client: A person who uses services from a company.
Issue: A problem or topic to be discussed.
Explain: To make something clear or easy to understand.
Trust: Belief that someone is honest and reliable.
Practice more with this lesson:
