Daniel is a UX designer. He presents to senior management. He handles complaints by apologizing and offering compensation.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Navigation: The way users move through a website or app.
Optimize: To make something work better or faster.
Practice more with this lesson:
