Jessica and Kevin discuss a user complaint. They work to find the root cause. They want to fix the urgent issue quickly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Root cause: The main reason why a problem happens.
Crash: When a program stops working suddenly.
Patch: A small update to fix a problem in software.
Reproduce: To make the same problem happen again for testing.
Practice more with this lesson:
