Emma and David discuss how to handle a user complaint. Emma suggests telling senior management. They want to solve the problem quickly.
Vocabulary:
Complaint: A statement that something is wrong or bad.
Escalate: To take a problem to a higher level.
Feedback: Information about how good or bad something is.
Approve: To agree or say yes to a plan.
Design: The way something is planned or made.
Practice more with this lesson:
