Kevin, a UX designer, talks with Jessica about a recent service failure. They discuss what to do next. Kevin wants to make sure they fix the problem well.
Vocabulary:
Service: A system that provides help or work for people.
Failure: When something does not work as expected.
Server: A computer that provides data or services to others.
Fix: To repair or correct a problem.
Update: New information or a report about something.
Practice more with this lesson:
