Kevin and Jessica discuss how to handle feedback sessions during busy hours. Kevin is a UX designer. They talk about apologizing and giving compensation to customers.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a problem
Feedback: Information about how well something works
Busy: Having many things to do at the same time
Honest: Telling the truth and not hiding facts
Practice more with this lesson:
