Sarah and Robert discuss a misunderstanding in a project. Sarah writes an email to apologize and offer compensation. They want to fix the problem quickly and keep the client happy.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Misunderstanding: a failure to understand something correctly
Follow-up: an action to check or continue something
Polite: showing good manners and respect
Practice more with this lesson:
