Olivia and William talk about a problem with a design project. They want to fix the mistake and make the client happy. Olivia shows how to speak kindly to the client.
Vocabulary:
Apologize: To say sorry for a mistake.
Concern: A worry or problem someone has.
Improve: To make something better.
Patient: Able to wait without getting angry.
Relationship: The way two people or groups connect.
Practice more with this lesson:
