Making Phone Calls After a Service Failure – English for UI Designer – Advanced Level

Mia, a UI designer, faces a service failure. She must call clients and set priorities. The dialogue shows how she handles the problem calmly.

🎧 Making Phone Calls After a Service Failure
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Vocabulary:

Priority: Something that is more important than other things.

Service: Work done to help someone or a system that helps users.

Failure: When something does not work as it should.

Client: A person or company who uses services or products.

Communication: The act of sharing information or ideas.


Practice more with this lesson:


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