English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints in a Meeting – English for Translator – Easy Level

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by

Michael Carter
in
Apologize
To say sorry for a mistake.
Refund
Money given back for a problem.
Frustration
Feeling upset because of a problem.
Solution
A way to fix a problem.
Process
A series of steps to do something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Refund
Frustration
Solution
Process
To say sorry for a mistake.
Feeling upset because of a problem.
Money given back for a problem.
A way to fix a problem.
A series of steps to do something.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Refund” mean?
5. What does “Frustration” mean?
6. What does “Solution” mean?
7. What does “Process” mean?

Practice more with this lesson: