Vocabulary Flashcards and Quiz of Handling Complaints in a Meeting - English for Translator - Easy Level

Apologize

To say sorry for a mistake.

Refund

Money given back for a problem.

Frustration

Feeling upset because of a problem.

Solution

A way to fix a problem.

Process

A series of steps to do something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Apologize

Refund

Frustration

Solution

Process

To say sorry for a mistake.

A series of steps to do something.

Money given back for a problem.

A way to fix a problem.

Feeling upset because of a problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?

4. What does “Refund” mean?

5. What does “Frustration” mean?

6. What does “Solution” mean?

7. What does “Process” mean?

Vocabulary Flashcards and Quiz of Handling Complaints in a Meeting – English for Translator – Easy Level