English Lessons

Vocabulary Flashcards and Quiz of Closing a Technical Support Call After a Service Failure โ€“ English for Translator โ€“ Advanced Level

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by

Michael Carter
in
Apologize
to say sorry for a mistake
Frustration
feeling upset because of problems
Patience
ability to wait calmly
Refund
money given back for a problem
Improve
to make something better

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Frustration
Patience
Refund
Improve
to say sorry for a mistake
ability to wait calmly
to make something better
money given back for a problem
feeling upset because of problems

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologizeโ€ mean?
4. What does โ€œFrustrationโ€ mean?
5. What does โ€œPatienceโ€ mean?
6. What does โ€œRefundโ€ mean?
7. What does โ€œImproveโ€ mean?

Practice more with this lesson:


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