Mark calls Laura to apologize for a system outage. He explains the problem and offers compensation. Laura listens and asks questions.
Vocabulary:
Outage: A time when a system is not working.
Compensation: Something given to make up for a problem.
Inconvenience: A problem or difficulty caused to someone.
Discount: A reduction in price.
Patience: The ability to wait calmly.
Practice more with this lesson:
