Linda and Kevin discuss how to manage a tough client. They share tips to stay calm and clear. This helps new staff learn good ways to translate and handle stress.
Vocabulary:
Calm: Not angry or upset
Confirm: To make sure something is true
Professional: Behaving in a proper and respectful way
Clarify: To make something clear or easier to understand
Patience: The ability to wait or stay calm without getting angry
Practice more with this lesson:
