Olivia and Mark discuss unclear customer requirements. They try to find the real needs behind the words. Their goal is to understand the root causes clearly.
Vocabulary:
Root cause: The main reason for a problem
Requirement: Something that is needed or asked for
Clarify: To make something clear or easier to understand
Downtime: Time when a system is not working
Response time: How fast a system reacts to a request
Practice more with this lesson:
