Vocabulary Flashcards and Quiz of Handling Complaints with a VIP Customer – English for Tour Guide – Easy Level

Complaint
A statement about something wrong or bad.
Delay
When something happens later than planned.
Driver
A person who drives a vehicle.
Feedback
Information about how good or bad something is.
Service
Work done to help people.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Delay
Driver
Feedback
Service
A person who drives a vehicle.
Information about how good or bad something is.
A statement about something wrong or bad.
When something happens later than planned.
Work done to help people.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Delay” mean?
5. What does “Driver” mean?
6. What does “Feedback” mean?
7. What does “Service” mean?

Practice more with this lesson: