Vocabulary Flashcards and Quiz of Handling Complaints with a VIP Customer – English for Tour Guide – Easy Level

Complaint
A statement that something is wrong.
VIP
A very important person.
Driver
A person who drives a vehicle.
Email
A message sent by computer.
Problem
Something that is not right.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
VIP
Driver
Email
Problem
A very important person.
Something that is not right.
A person who drives a vehicle.
A statement that something is wrong.
A message sent by computer.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “VIP” mean?
5. What does “Driver” mean?
6. What does “Email” mean?
7. What does “Problem” mean?

Practice more with this lesson: