Emily is helping Paul with a technical problem. Paul needs urgent support for his tour guide device. Emily asks for more information to solve the problem quickly.
Vocabulary:
Device: A tool or machine used for a purpose.
Urgent: Needing quick action or attention.
Battery: A part that gives power to a device.
Charger: A tool to fill a battery with power.
Power button: The button used to turn a device on or off.
Practice more with this lesson:

