Robert and Anna discuss a recent service failure during a tour. They talk about what went wrong and how to fix it. They want to improve the service for future tours.
Vocabulary:
Failure: A problem or mistake that causes something to stop working
Delay: A period of time when something is late or slow
Report: A written or spoken description of an event
Support: Help or assistance given to someone
Train: To teach someone the skills they need
Practice more with this lesson:
