Mark is a tour guide talking to Linda, a client. The booking system has a temporary outage. Mark reassures Linda and explains the situation calmly.
Vocabulary:
Outage: A time when a system is not working
Reassure: To make someone feel less worried
Booking: A reservation for a tour or service
Client: A person who buys a service
Patience: The ability to wait calmly
Practice more with this lesson:
