Linda and William discuss a recent problem during a tour. Linda reassures William about the service. They talk about how to fix the issue and improve future tours.
Vocabulary:
Delay: A period of time by which something is late
Compensation: Something given to make up for a loss or problem
Communication: The process of sharing information
Satisfaction: The feeling of being pleased with something
Trust: Belief in the reliability or honesty of someone
Practice more with this lesson:
