Handling Complaints with a Difficult Client – English for Tour Guide – Medium Level

David is a tour guide. He talks with Laura, a client. They try to fix a problem with the tour schedule.

🎧 Handling Complaints with a Difficult Client
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Vocabulary:

Concerns: Worries or problems someone has

Schedule: A plan of times for events

Adjust: To change something slightly

Prefer: To like one thing more than another

Complaints: Statements about something wrong or bad


Practice more with this lesson:


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