Handling Complaints When Onboarding a New Tour Guide – English for Tour Guide – Advanced Level

Sarah and Michael discuss a complaint about a new tour guide. They check the details carefully. They want to solve the problem quickly.

🎧 Handling Complaints When Onboarding a New Tour Guide
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Vocabulary:

Complaint: A statement saying something is wrong

Onboard: To bring a new person into a team

Verify: To check if something is true

Schedule: A plan of times for activities

Training: Teaching new skills to someone


Practice more with this lesson:


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