Sarah and William face a system outage during a tour. They need to solve the problem and close the conversation well. They want to keep the guests calm and informed.
Vocabulary:
System: A group of connected parts working together.
Outage: A time when something stops working.
Delay: When something happens later than planned.
Patient: Able to wait without getting angry.
Cooperation: Working together to do something.
Practice more with this lesson:
