Customer Inquiry and Issue Escalation with a Tour Guide – English for Tour Guide – Medium Level

Linda is a tour guide helping Paul. Paul has a problem with his tour booking. They talk to solve the issue and clear up a misunderstanding.

🎧 Customer Inquiry and Issue Escalation with a Tour Guide
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Vocabulary:

Booking: An arrangement to have a service or place reserved.

Manager: A person who is in charge of a group or business.

Special: Different from usual; made for a particular purpose.

Ticket: A paper or electronic pass to enter or use a service.

Cancel: To stop something that was planned.


Practice more with this lesson:


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