Mark trains Sarah on how to handle a system outage. They practice apologizing to customers and offering compensation. This helps Sarah learn good customer service skills.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Inconvenience: A problem or difficulty caused to someone.
Patient: Able to wait without getting angry.
Outage: A time when a system is not working.
Practice more with this lesson:
