Anna and John discuss rescheduling an important therapy session. Anna apologizes for the inconvenience. She offers compensation to make up for the change.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Reschedule: To change the time of an appointment.
Inconvenience: A problem or difficulty caused.
Conflict: A situation where two things happen at the same time.
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