Linda and Michael discuss a new therapist joining their team. They talk about how to apologize for any issues and offer compensation. They want to keep good customer relations.
Vocabulary:
Apologize: to say sorry for a mistake or problem
Compensation: something given to make up for a loss or problem
Inconvenience: a problem or difficulty caused to someone
Qualifications: skills or experience needed for a job
Trust: belief in the reliability or honesty of someone
Practice more with this lesson:
