Anna is training Michael to handle patient complaints. They talk about apologizing and giving compensation when resources are limited. This helps keep patients happy.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Resource: Something available to help or support.
Promise: To say you will do something.
Sincerely: In a real and honest way.
Practice more with this lesson:
