Vocabulary Flashcards and Quiz of Closing a Conversation with a Difficult Client - English for Teacher - Advanced Level

Concerns

Worries or problems someone has

Refund

Money returned to a customer

Policy

A set of rules or plans

Patience

The ability to wait calmly

Feedback

Information about how good something is

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Concerns

Refund

Policy

Patience

Feedback

Money returned to a customer

A set of rules or plans

Worries or problems someone has

Information about how good something is

The ability to wait calmly

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Concerns” mean?

4. What does “Refund” mean?

5. What does “Policy” mean?

6. What does “Patience” mean?

7. What does “Feedback” mean?

Vocabulary Flashcards and Quiz of Closing a Conversation with a Difficult Client – English for Teacher – Advanced Level