English Lessons

Vocabulary Flashcards and Quiz of Closing a Conversation with a Difficult Client – English for Teacher – Advanced Level

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by

Michael Carter
in
Concerns
Worries or problems someone has
Refund
Money returned to a customer
Policy
A set of rules or plans
Patience
The ability to wait calmly
Feedback
Information about how good something is

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Concerns
Refund
Policy
Patience
Feedback
Information about how good something is
The ability to wait calmly
Money returned to a customer
Worries or problems someone has
A set of rules or plans

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Concerns” mean?
4. What does “Refund” mean?
5. What does “Policy” mean?
6. What does “Patience” mean?
7. What does “Feedback” mean?

Practice more with this lesson: