Paul trains Mia on how to apologize and offer compensation. They practice under tight deadline pressure. This helps Mia handle customer complaints well.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Deadline: A time by which something must be done.
Polite: Showing good manners and respect.
Pressure: Feeling stressed because of a difficult situation.
Practice more with this lesson:
