Kevin is training Olivia to handle difficult clients. They practice how to respond to objections. Olivia learns how to stay calm and helpful.
Vocabulary:
Objection: A reason for disagreeing or opposing something.
Concern: A feeling of worry or care about something.
Solution: A way to fix a problem.
Discount: A reduction in price.
Patient: Able to stay calm and not get angry easily.
Practice more with this lesson:
