William and Mia discuss complaints from parents. They try to find solutions during a meeting. Both want to handle objections calmly and clearly.
Vocabulary:
Complaint: A statement about something wrong or bad.
Objection: A reason for disagreeing or opposing something.
Concern: A feeling of worry about something.
Trust: Belief in the honesty or ability of someone.
Patient: Able to stay calm and not get angry quickly.
Practice more with this lesson:
