Jessica and Michael discuss a problem with a student’s grade. They write emails to solve the issue. They want to fix the misunderstanding quickly.
Vocabulary:
Escalate: To raise a problem to a higher level
Misunderstanding: A failure to understand something correctly
Proof: Evidence to show something is true
Polite: Showing good manners and respect
Complain: To say that something is wrong or bad
Practice more with this lesson:
