Olivia is a teacher presenting to senior management. James asks follow-up questions about customer inquiries. They discuss how to handle questions clearly and professionally.
Vocabulary:
Inquiry: A question or request for information
Follow-up: An action that continues or checks previous work
Feedback: Information about reactions to a product or performance
Clarify: To make something clear or easier to understand
Professional: Showing skill and good behavior in work situations
Practice more with this lesson:
