Kevin teaches Sarah how to handle a VIP customer. They practice apologizing and giving compensation. The goal is to keep the customer happy.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Sincere: Genuine and honest feelings or actions.
Discount: A reduction in price.
Polite: Showing good manners and respect.
Practice more with this lesson:
