Linda and Kevin talk about handling a VIP customer. They discuss how to apologize and offer compensation during a presentation. The goal is to keep the customer happy.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Vip: A very important person.
Polite: Showing good manners and respect.
Discount: A reduction in price.
Practice more with this lesson:
