Laura trains Michael to find root causes of problems. They discuss how to work well even with few tools. The goal is to improve service and solve issues fast.
Vocabulary:
Root cause: The main reason a problem happens.
Observe: To watch carefully to learn about something.
Resource: A tool or supply used to do work.
Service: Helping customers by doing a job.
Training: Teaching someone how to do a job well.
Practice more with this lesson:
