Robert trains Jessica after a taxi service problem. He explains how to handle the situation step by step. Jessica listens carefully to learn the right way.
Vocabulary:
Apologize: To say sorry for a mistake.
Sincerely: In a genuine and honest way.
Solution: A way to fix a problem.
Concerns: Worries or problems someone has.
Confident: Feeling sure about your ability.
Practice more with this lesson:
