Jessica, a taxi driver, talks with Kevin about a system outage. She apologizes and offers compensation to keep a good relationship. They discuss how to fix the problem.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Discount: a reduction in price
Outage: a time when a service is not working
System: a group of parts working together
Practice more with this lesson:
