David, a taxi driver, talks to Emily after a problem during her ride. He apologizes and offers compensation. They discuss how to fix the situation.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Delay: When something happens later than planned.
Frustrating: Causing feelings of anger or annoyance.
Discount: A reduction in the usual price.
Practice more with this lesson:
