Mark is a supply chain manager. He talks with Olivia about a VIP customer’s problem. They write emails to find the root cause and fix it.
Vocabulary:
Shipment: A group of goods sent to a customer.
Inventory: A list of goods available in stock.
Delay: When something happens later than planned.
Root cause: The main reason for a problem.
Apologize: To say sorry for a mistake.
Practice more with this lesson:
