Olivia, a supply chain manager, receives negative feedback. She talks with Robert to understand how to respond well. They discuss steps to improve communication across cultures.
Vocabulary:
Feedback: Information about how well something is done.
Clarify: Make something clear or easier to understand.
Culture: The ideas, customs, and social behavior of a group.
Apologize: Say sorry for a mistake or problem.
Follow-up: An action to check or continue something.
Practice more with this lesson:
