Mia is a supply chain manager. She talks to David, a customer. David has a complaint about a late delivery.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Delay: When something happens later than expected.
Refund: Money given back for a problem or return.
Discount: A reduction in the price of something.
Resources: Things like money or materials available to use.
Practice more with this lesson:
