Sophia and Michael discuss a supply chain problem with clients. Sophia explains the issue clearly. They decide to escalate it for faster resolution.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Shipment: A group of goods sent to a customer.
Delay: A situation when something happens later than planned.
Production: The process of making goods in a factory.
Transparent: Being open and honest about information.
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